Customer Service Tips | J & D Automotive Inc

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Check out tips for keeping your car in great shape

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

 

But when it comes to repairs, some things stay the same even as cars get more and more advanced. The following tips should help you along the way.

Use the basics for proven success

Some simple things you can do involve reading your owner's manual to learn more about your car's specific systems, as well as following recommended service schedules and keeping a log of all repairs and service.

Our specialist level of expertise is unique from others, it's even hard to find a similar expertise in the city.

What to check for when looking for possible problems

When driving or regularly inspecting your car, check for unusual sounds, odors, drips, or leaks. Keep an eye on warning lights and gauge readings, too. Feel for changes in acceleration, braking, steering, and engine performance while paying attention to your gas mileage and fluid levels. Regularly check your tires, belts, and hoses.

You know your car better than anyone else. Make sure to use all of your senses to regularly check your vehicle for signs of emerging problems and issues.

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Mon-Fri 7:30AM-6:00PM

Sat         8:00AM-4:00PM

Sun        11:00AM-3:00PM

What to do if there's a problem

Your technician will need as many details as possible, so be prepared to describe the symptoms in detail. Is it a constant or periodic problem? Does it happen only in certain situations? When did the problem first start?

Maintain your car properly by following these helpful tips and hints

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Notice the problems before asking for our service

- Does your car stall when the vehicle is cold or after the engine has warmed up?

- At all speeds?

- Only under acceleration?

- During braking

- When shifting?

Describe all the symptoms of your vehicle. Carry a written list of the symptoms that you can give us and resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy. Our technicians will diagnose and inform you how much the repair cost will be before starting the work. Know all shop policies regarding labor rates, guarantees, methods of payments before you leave.

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